Introduction

At Arora Family Wear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the guidelines below before requesting a return.

Eligibility for Returns

You can request a return if:

✅ The product is defective, damaged, or incorrect.
✅ The item is unused, unwashed, and in its original condition.
✅ The return request is made within [X] days of delivery.
✅ The item includes all original packaging, tags, and accessories.

Non-Returnable Items:
❌ Innerwear, personal care products, gift cards, and clearance sale items are not eligible for return due to hygiene reasons.

How to Request a Return?

To initiate a return, follow these simple steps:

📩 Step 1: Contact our support team at support@arorafamilywear.com within [X] days of delivery.
📷 Step 2: Share images of the product showing any defects or damage.
📦 Step 3: Our team will review your request and approve the return if eligible.
🚚 Step 4: Once approved, we will arrange a pickup or request you to ship the item back.

Refund Process

Once we receive the returned item and verify its condition, we will process your refund:

🔹 Refund Mode – Refunds will be issued to the original payment method (credit/debit card, UPI, wallet, etc.).
🔹 Processing Time – Refunds are processed within 5-7 business days after product inspection.
🔹 Shipping Charges – If the return is due to a defective/damaged item, we will refund the full amount, including shipping charges. Otherwise, return shipping costs may apply.

 Exchange Policy

🔄 If you wish to exchange an item for a different size or color, please place a return request and reorder the preferred item separately.

 Order Cancellation

✅ Orders can be canceled before shipment for a full refund.
❌ Once the order is shipped, cancellation is not possible. You can initiate a return instead.

Late or Missing Refunds

If you haven’t received your refund yet:

📌 Check your bank account or payment wallet.
📌 Contact your bank or payment provider (some transactions take time to reflect).
📌 If the issue persists, reach out to us at support@arorafamilywear.com.

Changes to This Policy

We may update our Refund & Returns Policy from time to time. Any changes will be posted on this page.

Last Updated: [Insert Date]

Contact Us

For any return or refund queries, feel free to contact us:

📧 Email: Shubham.arora.06@gmail.com
📍 Address: Mohalla Saravgyan, Near Kisan Sevak Inter College, Gangoh Road , Nanauta, Saharanpur Uttar Pradesh-247452
📞 Phone: +91 9017700786